Refund and Cancellation Policy

This policy explains how to cancel a shipment with Titan Transport Logistics LLC and when your deposit can be refunded. It applies to both ground (inland) and ocean vehicle shipments.

How to cancel

To cancel your order, call us at (561) 899-8376 during business hours. Cancellations must be made by phone so we can confirm your identity and stop any carrier arrangements right away. Requests sent by email, text or other methods are not considered a cancellation until confirmed by phone.

Deposit refunds

Your deposit is fully refundable if both of the following are true:

• You cancel at least 48 hours before your scheduled pickup date, and
• A carrier has not been dispatched and your vehicle is not in transit.

Cancellations after dispatch

Once a carrier has been dispatched for your vehicle, the deposit is no longer refundable. This applies even if the vehicle has not yet been picked up, because the carrier has already committed a truck and route to your shipment.

If we can't arrange a carrier

If we are unable to arrange a carrier for your shipment, we will refund your deposit in full.

Ocean shipments

Ocean shipments follow the same deposit terms. Your deposit is fully refundable if you cancel at least 48 hours before your scheduled pickup date and your vehicle is not yet in transit to the port or to its destination. Once a carrier has been dispatched, the deposit is no longer refundable.

How refunds are issued

Approved refunds are issued to the original payment method. Refunds are typically processed within 5 business days of your cancellation being confirmed. Your bank or card issuer may take additional time to post the credit to your account.

Questions

If you have questions about this policy, contact us:

Phone: (561) 899-8376

Email: info@titantransportlogistics.com

Address: 1515 S Federal Hwy, Suite 404, Boca Raton, FL 33432